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Solving Network Problems

If you have a problem with your Epson product, check the messages on the LCD screen to

diagnose the cause of most problems. To view help topics on the screen, press

necessary, then select

You can also check the basic troubleshooting suggestions below. For more in-depth

troubleshooting, see your online User's Guide or FAQs at epson.com/support (U.S.) or

epson.ca/support (Canada).

■

Try connecting to the wireless router or access point with your computer or another

device to confirm that it is working correctly.

■

Make sure your network supports the 2.4 GHz frequency band.

■

Try restarting the router (turn it off and then on), then try to connect to it again.

■

Print a network status sheet from the product's control panel.

Press

if necessary, and select

Details

Print Status Sheet

Check the signal strength. If it is poor, try moving the product closer to your router or

access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or

large metal object such as a filing cabinet.

■

If your wireless router has security enabled, make sure you entered the WEP key or

WPA passphrase correctly.

■

When using TCP/IP, make sure your network's DHCP option is enabled (your router

manufacturer will be able to assist you with this setting).

■

Remove and reinstall your product software.

■

Disable the firewall temporarily to see if that may be causing the problem. Contact

your firewall manufacturer for assistance.

Help

Troubleshooting.

Setup

. Then press the x button.

Network Settings

Solving Network Problems

Network Status