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Upgrade Your Headset with the Cisco Headsets Web Tool

install. After the upgrade, Webex Teams notifies you that the upgrade is complete. If you experience any

issues, make sure that you've upgraded your headset to the latest version before you contact support.

For the latest Cisco Headset 500 Series release information, see

For the latest Cisco Headset 700 Series release information, see

Procedure

Step 1

Open Webex Teams.

Step 2

Connect your headset to your computer with the included USB cable.

Step 3

Click Upgrade.

You can upgrade your Cisco Headset 560 Series with the Cisco Headsets web tool. The web tool enables you

to upgrade and check your headset firmware through your web browser. The web tool automatically checks

your headset model and current firmware version. The web tool gives you the option to upgrade your headset

if there is a newer firmware version available.

Before you begin

This feature is still in development. To access this feature, you must use Google Chrome for developers. Go

https://www.google.com/intl/en-US/chrome/dev/

Dev.

You also need to enable the Development flag in Chrome to use the Web Tool. In the Chrome address bar

enter

chrome://flags/#enable-experimental-web-platform-features

and select Enable.

Procedure

Step 1

Connect your headset to a USB port on your computer.

Step 2

In Google Chrome Dev, go to https://upgrade.cisco.com/headsets.

Step 3

Follow the on-screen instructions.

If you have additional questions about troubleshooting your headset, you can open a support case with the

Cisco Technical Support Center (TAC) online.

Cisco Headset 500 Series Administration Guide

Cisco Headset 500 Series Release

Cisco Headset 700 Series Release

to download the most recent version of Google Chrome

Troubleshooting

Notes.