Cisco UNIFIED 9971 Panduan Pengguna - Halaman 35

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Cisco UNIFIED 9971 Panduan Pengguna
Connecting
Step 1 Press the flashing amber Session button or press Session on the
touchscreen.
Step 2 Navigate to the new call using the Navigation pad and either press Answer
or Select.

Determine If Shared Line Is On Hold

Look for a pulsing red line button and the Hold
When these indicators display, a call on the shared line has been put on hold
remotely by another user.

Remote Hold

When you place a call on hold while using a shared line, the line button pulses green
and the phone displays the Hold
the line button pulses red and the phone displays the Remote Hold icon.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these
cues:
Single ring, repeating at intervals
Flashing amber line button
Flashing message indicator on the handset
Visual notification on the phone screen

Respond to Hold Reversion Notification

Press the flashing amber line button or Answer to resume the call from hold.

Hunt Groups

Hunt Groups are used to share the call load in organizations that receive a large
number of incoming calls. This is not a standard feature.
The ITS Service Desk sets up a hunt group with a series of directory numbers. When
the first directory number in the hunt group is busy, the system hunts for the next
available directory number in the group and directs the call to that phone.
If you are a member of a hunt group, you sign in to a hunt group when you want to
receive calls, and you sign out of the group when you want to prevent calls from
ringing on your phone.
Your administrator sets up the Queue Status button so that you can view statistics
about the queue for the hunt group.
Calls in the group call queue display the same call identification number, no matter
which group phone accesses the list.

Sign In and Out of Hunt Group

Signing out of a hunt group does not prevent direct calls from ringing your phone.
CRICOS No. 00114A
Flinders
icon. When another phone places a call on hold,
icon.