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Halaman Cetak

Cisco SMARTnet Onsite provides all SMARTnet services and complements the hardware Advance-Replacement

feature by adding the services of a ﬁeld engineer, offering support that can be critical for those locations where stafﬁng

is insufﬁcient or unavailable to perform parts-replacement activities. Table 4 gives features and beneﬁts of Cisco

SMARTnet support.

Table 4

Cisco SMARTnet Features and Beneﬁts Technical Support Services

Cisco SMARTnet

Support

Cisco SMARTnet

Onsite Support

Technical Support Services Delivery

Cisco SMARTnet support is available to customers from both Cisco directly and through Cisco channel partners.

Partners purchasing direct from Cisco may offer Cisco Branded Resale of Cisco SMARTnet Software. Partners

purchasing through distribution may offer Packaged Cisco SMARTnet Software.

For partners supporting the Cisco 1721 and 1720 with their own service and support infrastructure, System

Integrator Support 98 (SIS98) is available.

Technical Specifications

Figure 4

Rear Panel, Cisco 1721 Access Router

Physical Interfaces/Ports

• One 10/100BASE-TX Fast Ethernet port (RJ-45)

– Automatic speed detection

– Automatic duplex negotiation

– IEEE 802.1Q VLAN routing (Cisco 1721 only)

• Two WAN interface card slots

– Supports any combination of two WAN interface cards as shown in Table 3

Features

• Access 24 x 7 to software updates

• Web access to technical repositories

• Telephone support through the Technical

Assistance Center (TAC)

• Advance Replacement of hardware parts

Cisco Systems, Inc.

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Benefits

• Enables proactive or expedited issue

resolution

• Lowers total cost of ownership by

utilizing Cisco expertise and

knowledge

• Minimizes network downtime