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Your Telecare alarm will begin to beep and it will dial the monitoring centre. One of the trained operators will

speak to you through the Telecare alarm unit (you do not need to be near to the Telecare alarm unit as it has a

very sensitive microphone) and you will need to speak back to them and explain what help you need. In the

event of an emergency the operator will call the emergency services on your behalf. If the issue does not require

the emergency services, the operator will call one of the emergency contacts you supplied on the application

form.

What happens if I press my pendant or activate any sensor by mistake?

When the operator speaks to you, simply explain that the call is a false alarm and they will end the call. Please

don't worry about false alarm calls, the operator will be pleased that you are well and any call is a good test for

the equipment.

Do I need to test the equipment?

Yes, you should press your pendant once a month. Tell the operator at the monitoring centre that it is just a test

call. The batteries in the other sensors are self-testing so they will tell the control centre when they are running

low. You also have the option of receiving an annual maintenance visit where an engineer will attend to check

the entire system and replace any batteries if necessary. It is also a good idea to test your pendant after a power

cut or storm.

Can I wear my pendant or vibby in the bath/shower?

Both the pendant and the vibby are waterproof but should not be submersed in water for a long time.

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Do I need to disconnect the Telecare alarm at night or if I go away on holiday?

No, please do not unplug the Telecare unit for any reason. It is designed to be continuously connected.

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Unplugging it will cause the unit to beep and may cause problems at the monitoring centre.

What can affect my alarm unit from working properly?

Your alarm unit has a backup battery so in the event of a power cut the Telecare alarm unit will still work for

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several hours. You need to ensure your telephone line is working as the Telecare alarm depends entirely on the

phone line so check your phone line daily if possible, you can do this by simply picking up your phone to see if

there is a dialling tone, if not contact your telephone provider immediately. In the modern household you may

have many devices that send out their own radio waves such as broadband routers or portable telephones, these

can severely impact the efficiency of your Telecare alarm so please make sure you do not place your Telecare

alarm within one metre of any wireless device like this. If you want to know if something may affect your lifeline,

give us a call on 01233 500 498, we're open 0830-1730 Monday to Friday.

How do I make changes to the information the monitoring centre hold about me?

Just press your pendant and let the operator know the changes you wish to make. Alternatively you can call the

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numbers below for further assistance, we're open 0830-1730 Monday to Friday.

There is a fault with my Telecare alarm or one of my sensors, what do I do?

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