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Configure Monitoring of an Individual Line

Note

The sequential order of the users in the BLF list is set by your administrator. The corresponding BLF list keys

always maintain this sequential order. You can choose to configure another feature such as speed dial on a

BLF list key at any time. However, it renders the line key unavailable for the BLF list.

Whenever you make any change to line key configurations, the phone redoes the BLF list key assignment

taking the change into account. The phone only assigns available line keys, and in the same sequential order,

every time. This can result in changes in the positions of BLF list keys.

The phone monitors as many users as possible with the available line keys. You can make more line keys

available for monitoring the list by removing features configured on line keys. See

Configured on a Line Key, on page 13

Before you begin

Your administrator configures the BLF list.

Procedure

Step 1

Press Applications

Step 2

Select User preferences > Attendant console preferences > BLF list.

• When BLF list is set to Show, monitoring is activated. The phone shows the status of the monitored

• When BLF list is set to Hide, monitoring is deactivated.

Step 3

Press Set.

Configure Monitoring of an Individual Line

You can configure a line key to monitor a coworker's line status. When you add speed dial to the configuration,

you can use the line key to call the monitored line. When you add call pickup to the configuration, you can

use the line key to answer incoming calls to the monitored line. The line key functions as a Busy Lamp Field

(BLF) key. See

You can select any available line key to configure this feature. You can also select any line key that is

functioning as a speed-dial key or as a BLF key. Your configuration will override any existing configuration

for the key.

If your administrator has configured a BLF list for you, you can only monitor the lines of people who are in

the list.

Your phone may already be monitoring the entire list. See

on page 11

then no longer monitor the line automatically as part of the list. If you remove the individual BLF key

configuration, the phone resumes monitoring the line automatically as part of the list. Note that the phone

adjusts the BLF list key assignment every time it has to add or remove a line for automatic monitoring. This

results in changes in the positions of BLF list keys.

Your Phone

lines on the BLF list keys.

Coworker Line Status, on page 10

for details. You can still configure an individual key to monitor a line. However, the phone will

for details.

Activate or Deactivate Monitoring of the BLF List,

Your Phone

Remove the Feature