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Appendix E – Web diagnostics and on
screen error messages and warnings
Messages that may be displayed on screen or in the diagnostics section of the web page are listed below.
The OK state shows the message displayed when there is no diagnostic issue. The Problem message
shows the message that is displayed upon an error or warning state. Resolve gives you suggestions
to on how to fix the error.
Camera Detection
OK
The system has X connected cameras.
problem
No cameras found.
resolve
This means that the camera control is not detected, but you may still be getting
video from the camera. See "Camera" on page 16 for more information.
Camera Software Version
OK
All cameras are running the same software version.
problem
The system has several cameras with different software versions installed.
please upgrade your cameras.
resolve
if you have multiple cameras connected to the system and daisy chained
control, only the first camera in the chain will be upgraded when the system
is upgraded. Connect the other cameras to the codec as first in the chain to
obtain a software upgrade.
Camera Control Setup
OK
Camera control for all inputs are configured correctly.
problem
input number X is configured with camera control using camera Y but there
is no such camera. please configure the input to use an existing camera, or
turn off the camera control for that input.
resolve
Disable camera control for that input.
iSDN link status
OK
The iSDN link is connected.
problem
The link status is Err_MESSAGE.
resolve
To troubleshoot this it depends what the error message is. red Alarms gener-
ally indicate low level physical iSDN line issues.
System Name
OK
The device has a system name set.
problem
The system has not been configured with a name. please configure a system
name
resolve
Set a system name on the system to resolve this issue. From the web interface
got to
Configuration -> System Configuration -> Gerneral Settings -> Name.
D15029.01 Troubleshooting Guide TC6.0, April 2013.
Sip Status
OK
Sip is configured correctly and is registered to the proxy.
problem
The system is not registered to a Sip proxy. please configure a Sip proxy.
resolve
Sip protocol is turned on but there is no configuration. Check and complete
the Sip configuration. if Sip not required, turn off Sip.
H.323 Status
OK
H.323 is configured correctly and is registered to the gatekeeper.
problem
The system is not registered to an H.323 gatekeeper. please configure an
H.323 gatekeeper.
resolve
Check the H.323 configuration. if H.323 not required, turn off H.323.
Sip registration
OK
problem
registration failed: reason please verify the Sip configuration.
resolve
Check the reason for failure. Verify your Sip configuration and that the system
is able to contact the Sip registrar.
H323 registration
OK
No message displayed. This can be checked under System information on
the web interface.
problem
registration failed: reason. please verify the H.323 configuration.
resolve
Check the reason for failure. Verify your H.323 configuration and that the
system is able to contact an H.323 registrar.
Default Call protocol
OK
The default call protocol is set to a valid network service.
problem
The default call protocol is set to [H323/Sip], but that protocol is not active.
resolve
H.323 or Sip are set as the default protocol but that protocol is disabled
meaning that all calls will fail. Either enable the protocol or change the default
call protocol.
Fan Status
OK
All fans are running.
problem
There might be an issue with the fans. please contact Cisco support for
assistance.
resolve
if you see this just after a reboot, please press
test again. if you constantly see this message, contact support.
35
Troubleshooting Guide TC6.0
Re-run Diagnostics
to run the
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