Cisco Aironet 340 Series Catatan Rilis - Halaman 13

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Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance

with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC

Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

•

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of

service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time.

The site provides around-the-clock access to online tools, knowledge bases, and software. To access the

Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to

the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a

Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or

password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco

TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC

Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These

classifications are assigned when severe network degradation significantly impacts business operations.

When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer

automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Release Notes for Cisco Aironet 340 and 350 Series Access Points and 350 Series Bridges Running Firmware Version 12.01T1

OL-3740-01

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably

impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects

of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations

will occur if service is not restored quickly. No workaround is available.

Obtaining Technical Assistance