3Com 5500 Series Lembar data - Halaman 5

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PRODUCT WARRANTY AND OTHER SERVICES

Warranty

Hardware coverage

In-warranty hardware replacement

Software coverage

Software updates*

Online Knowledgebase support*

* These services are not included as part of the Warranty and 3Com reserves the right to modify or cancel this offering at any time, without advance notice. This offering is not

available where prohibited by law. Services are effective at warranty start date, and are enabled with product registration. Customers receive a user ID with eSupport registration.

SERVICE AND SUPPORT

3Com Limited Lifetime Warranty. For as long as the original end user owns the product, or for five years

after 3Com discontinues the sale of the product, whichever occurs first.

Covers the complete unit including power supply and fan.

Advanced Hardware Replacement of hardware for the duration of the warranty. In the US 48 contiguous states

this is same-day ship with next business day delivery when call received before noon Pacific time. For Canada,

Alaska and Hawaii, this is same-day ship when call received before noon Pacific time. For the rest of the world,

it is next-business-day ship. Actual delivery times may vary depending on customer location. Reasonable

commercial efforts apply.

90 days for media replacement.

Access to maintenance and bug fix releases for the software version purchased for the duration of the warranty.

Access to online troubleshooting tool for the duration of the warranty.

3Com Global Services offers the resources and talents of a major corporation plus more than two decades of

experience in resolving network challenges and delivering business benefits to enterprises around the world.

Global support with a personalized focus in the local language helps drive productivity and minimize

expenses. Because 3Com understands both the technology and the business, we're the partner you need, to

maintain your competitive edge and remain strong.

Suggested Service, Support and Training Offerings

Network Health Check

Network Installation and

Implementation Services

Project Management

3Com Guardian

Maintenance Service This service provides comprehensive on-site support and includes

3Com Express

Maintenance Service

3Com University

An activity-auditing service focused on improving network performance

and productivity

Includes traffic monitoring, utilization analysis, problem identification,

and asset deployment recommendations

Extensive report provides blueprint for action

Experts set-up and configure equipment and integrate technologies to

maximize functionality and minimize business disruption

For large and complex sites, implementation services include personalized

configuration, project management, extended testing and coaching on

network administration

Provides extra focus and resources that special projects demand

3Com engineers manage entire process from initial specifications to

post-project review

Using structured methodology, requirements are identified, projects

planned and progress of implementation activities tracked

advance hardware replacement, telephone technical support and

software upgrades

This service provides speedy access to: 3Com shipment of advance

hardware replacements, software upgrades and telephone support

Self-paced and instructor-led technology and product courses, plus

certification programs

3COM

SWITCH 5500 10/100 FAMILY