Cisco Catalyst 3030 Panduan Memulai - Halaman 28

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Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Note

Cisco Catalyst Blade Switch 3030 Getting Started Guide

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Cisco Technical Support provides 24-hour-a-day award-winning technical

assistance. The Cisco Technical Support & Documentation website on Cisco.com

features extensive online support resources. In addition, if you have a valid Cisco

service contract, Cisco Technical Assistance Center (TAC) engineers provide

telephone support. If you do not have a valid Cisco service contract, contact your

reseller.

The Cisco Technical Support & Documentation website provides online

documents and tools for troubleshooting and resolving technical issues with Cisco

products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website

requires a Cisco.com user ID and password. If you have a valid service contract

but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Use the Cisco Product Identification (CPI) tool to locate your product serial

number before submitting a web or phone request for service. You can access the

CPI tool from the Cisco Technical Support & Documentation website by clicking

the Tools & Resources link under Documentation & Tools. Choose Cisco

Product Identification Tool from the Alphabetical Index drop-down list, or click

the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool

offers three search options: by product ID or model name; by tree view; or for

certain products, by copying and pasting show command output. Search results

show an illustration of your product with the serial number label location

highlighted. Locate the serial number label on your product and record the

information before placing a service call.

Cisco Catalyst Blade Switch 3030 Getting Started Guide

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