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Sawgrass Technologies, Inc.

Troubleshooting

The troubleshooting tips found in this section relate mainly to problems that can be

seen in transferred SubliJet images. If you are having problems related to the

performance of your printer, please refer to the Problem Solving section found in the

EPSON Stylus Photo 1280 Printer Basics Guide.

The colors in my transferred image are incorrect

§ The image may need color adjustment. Use PowerDriver IQ color matching

software. For more information on how to use this software please see the

PowerDriver IQ Users Guide.

§ Ensure you use the right printer driver and driver settings. For more information,

see your PowerDriver IQ Users Guide.

§ Ensure you press the item with the proper time, temperature and pressure. For

guidelines see the section entitled Heat Transfer Information.

Verify all colors print correctly. Run the Nozzle Check utility and clean the print

heads as required. See your EPSON Stylus Photo 1280 Printer Basics Guide for

more detailed instructions.

My printout is really light on paper

This should be no cause for alarm. SubliJet naturally looks muted before heat

transfer of the image. After heat transfer, SubliJet's unique inks produce a

brilliant and durable final product.

My printout gets cut off on the bottom or side

§ Verify the printer driver is setup for the correct paper size. Your printer driver

setting needs to match the paper size that is loaded in your printer.

§ Ensure the right paper guide is in the proper position. When setting up the

printer, slide the right paper guide to the left until it clicks into position.

My image looks good but it washes out

§ Ensure you press the garment with the proper time, temperature and pressure. If

so, try pressing longer to ensure that the dyes are penetrating the fibers

sufficiently. For guidelines, see the section entitled Heat Transfer Information.

§ Ensure you use a recommended paper. See the section entitled Selecting Paper.

Ensure your substrate is designed to accept sublimation transfers. Garments

made from natural fibers, such as cotton, are not compatible with the sublimation

process.

SubliJet IQ

Getting Started Guide for the EPSON Stylus Photo 1280