CrucialTrak Duo Panduan Pemecahan Masalah - Halaman 5

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How to fix 'sync error'

Major causes

• Network connection error

• Wrong network setting

If all the network settings not only client Terminal but also Maste(server) Terminal, User Info.

automatically will be synchronized with all Quattro, Duo and Enroll Station in same network.

Also, user info. is able to be managed not only Master Terminal but also client Terminal. (Add, Edit,

Delete)

If sync. does not work properly, it will probably be caused by physical network connection error,

network environment changing(firewall, ip/mac address block etc.) or wrong network setting.

1. Make sure network connection by 'PNIG Test', type 'ping XXX.XXX.XXX.XXX' in console and wait reply.

2. If not, check ethernet cable connection or ask help to network administrator.

3. Device that is going to be work as Master(Server) have to set 'server ip' same with ip address of itself or

local host ip address 127.0.0.1 (normally, enroll station will be Master or you have to designate one of

Quattro or Duo as a Master, Master must be only one in one network and enroll station can not be work as

clients )

4. And ip address of Master Device (not 127.0.0.1 but real assigned ip address) must be set as 'server ip' of

other Quattros and Duos.

5. Once ip address changed, Terminal will be rebooted automatically.

* Do not use DHCP, user static ip address. Prior to setting ip address, contact with network administrator.

Understanding of 'same name'

Basically, this is not error.

ID is base information of user table. ID is generated automatically and indexed.

Users need to remember their own ID.

Basically this misunderstanding is caused that users are used to recognize name rather than ID.

ID is unique and name is not. Same name with different id is normal.

Example :

ID 03 = John, ID 05 = John > two Johns are not same person

(for reducing confusion, add id as post fix such as John03, John05)

When recognition, if first John comes then ID and Name will be shown (ID: 03 Name:John), for second John,

'ID:05, Name: John' will be shown.

* Be careful when you add supplementary templates to exist users, it is strongly recommended that you

double click ID cell of BACS manager window and find out user's right ID for going to next step to acquire Bio-

Info.

This action makes linkage with master id and secondary id, if you assign same user with different ID without

this action, then this can cause frequent 'Mismatch' error in Multi-mode.