Xerox 4150 - WorkCentre B/W Laser Panduan Evaluator - Halaman 21

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Xerox 4150 - WorkCentre B/W Laser Panduan Evaluator

SUPPORT AND INFORMATION SOURCES

Unrivaled service and support

Behind every Xerox product is a large network of cus-

tomer support that's unrivaled in the industry and

available when you need it. Xerox service professionals

use leading-edge technologies to keep you up and run-

ning. They're even linked to the engineers who

designed your product, so you can be confident when

you choose Xerox. And genuine Xerox supplies are

always easily available.

Total satisfaction guaranteed

The exclusive Xerox Total Satisfaction Guarantee

recognized as unique in the industry, covers every

WorkCentre

device which has been continuously

maintained by Xerox or its authorized representatives

under a Xerox express warranty or Xerox Maintenance

agreement. You decide when you're satisfied.

XEROX OFFICE SERVICES SUPPORT

Asset Management Services

• Asset Optimization and Tracking – Process and tools to

optimize an enterprise's office output infrastructure and

reduce hard costs.

• Break-Fix Management – Single point of ownership

and management for break-fix service for all brands of

office output devices

• Supplies Management – Process and tools to procure,

monitor and replenish all document related supplies

proactively.

Imaging and Output Management Services

• Output Management – Single point of management of

office output from all output devices – regardless of

manufacturer

• Image Capture and Workflow – Cost efficient solutions

for capturing, managing, retrieving and distributing

information into digital repositories.

Support Services

• Technology Procurement & Deployment – A creative and

flexible end-to-end print/computer product acquisition

solution using a single point of contact model, while

lowering the total cost of acquisition.

• Help Desk Services – A broad range of enterprise services

managed through a centralized single point of contact and

delivered through an on-site or off-site model.

• End User Services – Microsoft software implementation,

IT project consulting, and customer education.

• Access Managed Services

Student/Patron Access Services – Custom designed

and implemented customer-managed solutions for stu-

dent and library patron print access management.

WORKCENTRE 4150 EVALUATOR GUIDE