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R O U B L E S H O O T I N G

Calling for Service

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There is information and support available at www.Xerox.com.

There you can find answers to many of your questions, solutions

to problems, order toner and supplies, and request service

support.

For information on clearing fault codes, refer to the section entitled

Fault Codes, in this chapter.

There may be times when you will not be able to correct a

problem. When this happens, you should call for service. The

numbers for calling for service are as follows.

•

United States

800-821-2797

•

Canada

800-821-2797

Be prepared to provide a complete description of the problem to

the service operator. This includes the following information:

•

Machine Serial Number -

Press the Machine Status button, then select Machine

Information to view the serial number.

•

Fault Codes

The Fault Code will appear on the screen when a fault occurs.

Defining the problem accurately may help to solve the problem

over the phone and minimize downtime. If the problem cannot be

resolved by telephone, a service representative will be dispatched

to your machine promptly.