Blackberry Curve 8530 Dasar-dasar Pemecahan Masalah - Halaman 37

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Blackberry Curve 8530 Dasar-dasar Pemecahan Masalah

Security troubleshooting

I cannot download a certificate

If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the

default connection type.

I cannot unlock my device using my smart card

Try performing the following actions:

• Verify that the correct smart card is inserted in the smart card reader.

• Verify that the smart card is inserted in the smart card reader correctly.

• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.

• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.

I cannot connect to a Wi-Fi network or log in to a VPN using a software token

Depending on your BlackBerry® device model, this feature might not be supported.

Verify that the time on your BlackBerry device is synchronized with the network time.