Blackberry KEYone Panduan Pemecahan Masalah - Halaman 4

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device gets unlocked while being near a trusted location; try to improve the accuracy of the

trusted location. Delete the trusted location. Tap > Location > Mode. Tap High accuracy or

Battery saving, then add the trusted location again. Your device might detect a trusted location

outside of the physical walls of a building, such as your house. Smart Lock might keep your

device unlocked when it is within an 80-meter radius of a trusted location.

• You might need to unlock your device by using your screen lock the first time you connect to a

trusted device or arrive at a trusted location.

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key for more than 10s.

My phone turns off by itself

• Check if your screen is locked when you don't use your phone, and make sure the Power key

hasn't been pressed accidentally while trying to unlock the screen.

• Check the battery charge level.

My phone cannot charge properly

• Make sure you are using the BlackBerry charger included in the box.

• Make sure that your battery isn't discharged completely; if the battery power is drained for a

long time, it may take around 20 minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C to +40°C).

• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or "No service" is displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually.

• Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

• Check if the IMEI number on your phone is same as the one printed on your warranty card or

box. Press *#06# on call interface.

• Make sure that the internet access service of your SIM card is available.

• Check your phone's Internet connecting settings.

• Make sure you phone is in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card