Lenovo ThinkSERVER TS130 Informasi Garansi dan Dukungan - Halaman 13

Chapter 2. Help and service

This chapter contains information about obtaining help and service.

You can register your server with Lenovo by following the instructions at:

http://www.lenovo.com/register

When you register your server, information is entered into a database, which

enables Lenovo to contact you in case of a recall or other severe problem. After

you register your server with Lenovo, you will receive quicker service when you

call Lenovo for help. In addition, some locations offer extended privileges and

services to registered users.

Before you call, do the following to try to solve the problem by yourself:

• Check all cables to make sure that they are connected.

• Check the power switches to make sure that the system and optional devices

are turned on.

• Use the troubleshooting information in your system documentation on the

documentation DVD that comes with your product.

• Check for the updated information, new device drivers, and hints and tips on

the Lenovo Support Web site at:

http://www.lenovo.com/support

If possible, be at your product when you call. Have the following information

available:

• Machine type and model

• Serial numbers of your Lenovo hardware products

• Description of the problem

• Exact wording of any error messages

• Hardware and software configuration information

During the warranty period, you can get help and information by telephone

through the Customer Support Center.

The following services are available during the warranty period: