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Chapter 4. Troubleshooting

What is the Recovery Partition?

If your computer is preinstalled with any version of Windows 10, the storage device of your

computer contains a Recovery Partition. This partition contains the image file of the preinstalled

Windows operating system. In cases of system failure, you can use the Lenovo OneKey Recovery

System or the Windows Reset feature to restore the operating system to its factory status.

Note: The Recovery Partition is not assigned a drive letter and cannot be accessed through Windows File

Explorer.

I uninstalled a preinstalled software, but there is no significant increase in the free drive space.

The copy of Windows running on your computer may be Compact-enabled. For computers with

Compact-enabled Windows, the majority of files needed for preinstalled software are installed

on the Recovery Partition and won't be deleted through normal uninstallation.

What happens if I attempt to delete or modify the Recovery Partition?

Attention: Do not delete or modify the Recovery Partition on a Compact-enabled computer.

If the Recovery Partition is deleted or modified, you may not be able to restore Windows to the

factory status. For computer models on which Compact is enabled, deleting the Recovery

Partition may cause Windows to fail to start.

How can I determine whether the Windows running on my computer is Compact enabled?

Compact technology is normally enabled on copies of Windows 10 Update running on SSD (or

eMMC) -only computer models. To check your computer,

Right-click the Start button in the lower-left corner and select Disk Management.

The Disk Management program starts.

If Compact is labeled on the Windows partition, Compact is enabled on your copy of Windows.

Where can I find drivers for the various hardware devices of my computer?

If your computer is preinstalled with a Windows operating system, first check the installation

program on the C partition of your hard disk. If you cannot find the drivers for all the hardware

devices that you need there, download the drivers from the Lenovo consumer support website.

Note: The Lenovo support Web site contains the latest drivers.

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Lenovo OneKey Recovery System

Where are the recovery discs?

Your computer did not come with recovery discs. Use the Lenovo OneKey Recovery System if

you need to restore the system to its factory status.

What can I do if the back-up process fails?

If you can start the backup but it fails during the back-up process, try the following steps:

Close all open programs, and then restart the back-up process.

Check to see if the destination media is damaged. Select another path and then try again.