Lenovo ThinkCentre Panduan Pengguna - Halaman 15

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Appendix B. Service and Support

The following information describes the technical support that is available for your product, during the

warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full

explanation of Lenovo warranty terms.

Online technical support is available during the lifetime of a product at:

http://www.lenovo.com/support

Product replacement assistance or exchange of defective components also is available during the warranty

period. A Lenovo technical support representative can help you determine the best alternative. In addition, if

your Lenovo option is installed into a Lenovo computer, the option takes on the warranty of the computer in

which it is installed. For many Lenovo computers, this can entitle the Lenovo option for warranty service

up to three years.

Installation and configuration support through the Customer Support Center will be available until 90 days

after the option has been withdrawn from marketing. After that time, the support is cancelled, or made

available for a fee, at Lenovo's discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information available:

option name and number, proof of purchase, computer manufacturer, model, serial number and manual,

the exact wording of any error message, description of the problem, and the hardware and software

configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your

computer during the call.

Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo

Support is always available at http://www.lenovo.com/support/phone. If the telephone number for your

country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.