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3Com NBX Networked Telephony Systems, NBX R6.0.14 Release Notes

optional memory upgrade enables the V3000 BRI-ST to support up to 1500 devices and is also required if

the system will be used in SIP (Session Initiation Protocol) mode.

NBX BRI-ST Card — The NBX ISDN BRI-ST (Basic Rate Interface) Digital Line Card (3C10164D-ST) is a

refreshed version of the NBX BRI card. It has 4 ports / 8 channels of connectivity for ETSI compliant

central office connectivity. The new card supports all of the audio compression codecs available on the

NBX system, including G.729. The card also supports DHCP option 184.

3Com 3108 Wireless Telephone — The 3Com 3108 Wireless Telephone is a high-quality, color-display,

high-security, wireless (802.11d), clamshell-type VoIP telephone. The 3108 Wireless Telephone uses SIP

as the control protocol. The 3108 operates with an NBX system that is running in SIP mode.

SIP Mode Operations — An NBX system running R6.0 can operate using the NBX control protocols

(3Com call control mode) or it can operate in SIP mode. In SIP mode, 3Com devices such as telephones

and line cards, communicate with the NCP using 3Com call control mode and SIP devices, such as the

3Com 3108 Wireless Telephone, generic SIP phones, and SIP gateways and servers, communicate using

IETF RFC 3261 (SIP: Session Initiation Protocol). (The NBX system must have the maximum memory

configuration. SIP is not supported on NBX 100.)

Updated NBX NetSet Utility ¯ The user and administrator portals of the NBX NetSet utility have been

redesigned for NBX R6.0. Tasks have been reorganized and simplified to provide easier navigation and

easier access to information. The user portal interface has been localized. Users can view their personal

settings in an interface that has been localized into Mexican Spanish, Italian, or Brazilian Portuguese. The

user portal interface complies with the accessibility guidelines of Section 508 of the Rehabilitation Act of

1973, as amended by the Workforce Investment Act of 1998.

Brazilian Portuguese ¯ The Brazil Country Pack now includes localized user documentation and voice

prompts in addition to the tones and cadences.

Automatic Call Distribution (ACD) Enhancements ¯ NBX R6.0 extends the NBX ACD feature. R6.0

includes these ACD enhancements:

Least call count call distribution — The agent who has handled the fewest calls gets the next call.

Calling groups call distribution — A single call rings on all phones of the ACD Group.

Multiple group membership — An agent with multiple skills can be part of multiple ACD groups

and receive a uniform number of calls.

ACD shifts — You can break down calling statistics into meaningful chunks.

Announcements — NBX 6.0 supports three new ACD announcements: Estimated Wait Time, In-

queue Exit, and Group Closed announcements.

Wrap-up time — An agent can perform administrative tasks after a call.

Streaming data for external application integration — ACD data can be streamed over a TCP

socket.

ACD Desktop Statistics — This new Windows client application allows supervisors to monitor

ACD activity in real time.

User Button Mappings ¯ The NBX administrator can allow users to configure button mappings on their

own phones.

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