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We stand behind our products. The DeskCycle and its accessories are covered by a one year warranty
on all parts and labor.
This warranty is for US customers only. Outside of the US, the warranty depends on your local
distributor.
What Is Covered
3D Innovations warrants the DeskCycle and accessories against defects in material or workmanship for
a full year from the date of purchase. 3D Innovations will, at its option, repair or replace the object.
•
Parts: All parts are covered under this warranty.
•
Labor: All labor is covered under this warranty. In most cases a local bike shop can perform the
repairs and the labor charge is reimbursed to the customer.
•
Shipping: For the first 30 days, 3D Innovations pays for all shipping. After the first 30 days, 3D
Innovations pays for the shipping to the customer and the customer pays for the shipping to 3D
Innovations. In most cases there will be no shipping cost since a local bike shop can perform most
repairs. The labor charge of the bike shop is reimbursed to the customer by 3D Innovations.
What Is Not Covered
This warranty does not cover damage caused by neglect, abuse or misuse. This includes using the bike
with loose pedals. Using the bike with loose pedals will damage the threads. See the "Troubleshooting"
section if the pedals come loose.
How do I get Service?
Contact us by phone or by email to request a warranty repair.
Please provide your order number, serial number and a description of the problem.
Phone: 877-426-3292
Email: [email protected]
Outside of the US, the warranty depends on your local distributor.
The support contact link for your country can be found on the Contacts page at,
www.3dinnovations.com
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Warranty (US Customers)
Warranty (Outside of the US)