5. Please test our equipment on a different gaming console and or PC and see if you're
experiencing similar issues.
If these steps did not alleviate the issues you were experiencing, please go to the link below
and submit a case. Let your agent know all the steps you tried and the outcome of your
troubleshooting. It will help speed the resolution of your case:
A50 Gen 2 Game Audio Issues (Xbox One, PS4, PS3, Xbox 360)
●
Here are a few steps you can take to attempt to remedy the issues.
1.
Make sure the A50 headset and TxD are synced together. To do this, turn on the A50.
After the headset is fully on, press and hold the power button on the A50 headset until
it begins flashing white. Once flashing, press and hold the power button on the TxD
until it begins to flash white as well. Both should flash white and return to being red.
2. Make sure your optical cable is fully plugged into the back of the TX Unit port that
reads "Optical In" and the other end of the cable is plugged firmly into your gaming
console.
3. Next, make sure the volume wheel on the headset is turned up to a reasonable
volume.
4. Ensure that the game voice balance on the right ear cup of the headset is somewhere
in the middle.
5. Please test our equipment on a different gaming console and or PC and see if you're
experiencing similar issues.
If these steps did not alleviate the issues you were experiencing, please go to the link below
and submit a case. Let your agent know all the steps you tried and the outcome of your
troubleshooting. It will help speed the resolution of your case: astrogaming.com/contact.
Headset is no long charging or powering on A50 Gen 2
●
If the A50 headset is not responding to on/off press and hold the power button to begin
pairing the unit. Once it turns white and begins to flash, press the button again and see if the
headset powers off.
Allow the A50 headset to completely drain the battery.
A50 Wireless Headset PS FAQs
astrogaming.com/contact
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