Amphenol RJS-BKN-MG7F3G-PSM Manuale d'uso - Pagina 14

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Section 6
Service
Information
Product
Support
For more
information
Managed Switch Hardware Manual
Amphenol
– 948, Promenade de l'Arve – BP 29 – 74311 THYEZ Cedex – France - +33(0)4.50.89.28.00 www.rjswitch.com

Service Information

We sincerely hope that you never experience a problem with any Amphenol product. If you do
need service, call Amphenol at
trained specialist will help you to quickly determine the source of the problem. Many problems are
easily resolved with a single phone call. If it is necessary to return a unit to us, an RMA (Return
Material Authorization) number will be given to you.
Amphenol tracks the flow of returned material with our RMA system to ensure speedy service.
You must include this RMA number on the outside of the box so that your return can be processed
immediately.
The applications engineer you are speaking with will fill out an RMA request for you. If the unit
has a serial number, we will not need detailed financial information. Otherwise, be sure to have
your original purchase order number and date purchased available.
We suggest that you give us a repair purchase order number in case the repair is not covered under
our warranty. You will not be billed if the repair is covered under warranty.
Please supply us with as many details about the problem as you can. The information you supply
will be written on the RMA form and supplied to the repair department before your unit arrives.
This helps us to provide you with the best service, in the fastest manner. Normally, repairs are
completed in two days. Sometimes difficult problems take a little longer to solve.
We apologize for any inconvenience that the need for repair may cause you. We hope that our
rapid service meets your needs. If you have any suggestions to help us improve our service, please
give us a call. We appreciate your ideas and will respond to them.
For Your Convenience:
Please fill in the following and keep this manual with your Amphenol system for future reference:
P.O. #:__________________ Date Purchased: ___________________
Purchased From:______________________________________________
To obtain support for Amphenol products:
Visit our website.
http.//www.rjswitch.com
Phone: +33(0) 450 89 28 00
Fax: +33(0) 450 96 29 75
E-mail:
Mailing Address: Amphenol, Promenade de l'Arve, B.P.29, 74311 Thyez Cedex, France
You will find all useful information on the RJ-Switch series on the dedicated website:
+33(0) 450 89 28 00
and ask for Applications Engineering. A
http://www.rjswitch.com
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Last Revised: 25-Jun-13