What do I do if the remote control does not work?
• Make sure the batteries are inserted correctly.
• Make sure your remote can "see" the front of the uDTA (or the front of the remote control signal receiver).
• If you are using the remote control signal receiver, make sure it is connected firmly to the uDTA.
If there is no light illuminated on the front of the uDTA:
• Make sure the power cord is attached to the uDTA and plugged into a live electrical outlet.
If there is no picture on the TV and the light on the uDTA is blinking:
• Make sure you have contacted Comcast to activate the uDTA.
• Wait a few minutes. If the light is still blinking, call Comcast at 1-888-634-4434.
If there is no picture on the TV and the light on the uDTA is solid:
• Make sure the TV and uDTA are both set to the same channel (both 3, or both 4).
• Try switching the TV and uDTA to the other channel (3 or 4).
• If you're also connected to a VCR, make sure the VCR is turned on.
• Make sure the uDTA is connected directly to the cable wall outlet.
• Make sure all the cables are firmly connected.
If the audio is in a language you don't expect to hear:
• You may have accidentally changed it to an alternate language option. Press the LANG button on your remote
control one or two times.
Which cable should I use to connect my Universal Digital Transport Adapter (uDTA)
to my TV (HDMI vs. Coax)?
• Your universal digital adapter can be operated in standard definition or in high definition (HD service
required).
• For high definition viewing you would use the HDMI cable (refer to the HDMI cable connection diagram on
page 8).
• For standard definition viewing, you will need to use the coaxial cable connection (refer to the coax cable
connection diagram on page 9).
Why do I see black bars on the sides of my TV screen?
• There may be several reasons that you are seeing black bars on your TV. Here are the most common:
Check the screen size settings on your TV (refer to the TV user guide/owner's manual to make sure that it
is in the 16x9 mode).
If you do not subscribe to our HD service, you will not be able to view HD channels and may see the black
bars on the sides of your TV indicating that the picture is in standard definition.
Check the channel guide to see if the channel is delivered in HD.
I have HD, why can't I see HD picture?
• Make sure you are using the HDMI cable included with your kit and that it is connected to the HDMI input on
your TV and HDMI output on your uDTA.
• Make sure your TV input source is set to HDMI (refer to TV menu or user guide for instructions on how to
change the TV input).
Is my remote control a universal remote?
• The remote supplied with your uDTA will control your TV and digital adapter. It will not control other
equipment such as DVD player/recorders or VCRs.
If you need additional support, go to comcast.com/digitalnow or call 1-888-634-4434.
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Troubleshooting and FAQ's
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