DRAKE 1002366 Manuale - Pagina 4

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Service

SERVICE INFORMATION

You may contact the R.L. DRAKE Service Department

for additional information or assistance by calling

+1 (937) 746-6990, Monday through Friday, between

8:00 A.M. and 4:00 P.M. Eastern Time, except on

holidays.

You may also contact the R.L. DRAKE Service Depart-

ment by E-mail at the following address:

[email protected]

or by Telefax:

+1 (937) 743-4576.

IF YOU NEED TO CALL FOR HELP

Call our Customer Service/Technical Support line at

+1 (937) 746-6990 between 8:00 A.M. and 4:00 P.M.

Eastern Time, weekdays. Please have the unit's serial

number available. We will also need to know the

specifics of any other equipment connected to the unit.

When calling, please have the unit up and running, near

the phone if possible. Our technician(s) will likely ask

certain questions to aid in diagnosis of the problem.

Also, have a voltmeter handy, if possible.

R.L. DRAKE also provides technical assistance by

e-mail: [email protected]

or by Telefax: +1 (937) 743-4576.

Many of the products that are sent to us for repair are in

perfect working order when we receive them. For these

units, there is a standard checkout fee that you will be

charged. Please perform whatever steps are applicable

from the installation sections of the Owner's Manual

before calling or writing—this could save unnecessary

phone charges. Please do not return the unit without

contacting R.L. DRAKE first: it is preferred to help

troubleshoot the problem over the phone (or by mail)

first, saving you both time and money.

Inside the carton, enclose a note with your name,

address, daytime phone number, and a description of

the unit's problem.

The unit must be sent to the following address:

Service Department

R.L. DRAKE COMPANY

230 Industrial Drive

Franklin, Ohio 45005 U.S.A.

Be sure to include your street address which will be

needed for UPS return. UPS Surface (Brown Label)

takes 7-10 days to reach us depending on your

location, Blue takes 2-3 days.

Should you want to return your unit for service,

package the unit carefully using the original carton or

other suitable container.

Write your return address clearly on the shipping carton

and on an enclosed cover letter describing the service

required, symptoms or problems. Also include your

daytime telephone number and a copy of your proof of

purchase.

The unit will be serviced under the terms of the

R.L. DRAKE COMPANY Limited Warranty and

returned to you.

Red is an overnight service. Send the unit in a way that

it can be traced if we can't verify receipt of shipment.

We suggest UPS or insured postal shipment.

If the unit is still under the original owner's warranty,

R.L. DRAKE will pay the cost of the return shipment to

you. Our return shipping policy is that we will return it

UPS Brown if received Brown or by US Mail, it will be

returned Blue if received Blue or Red—or it will be

returned however you prefer if you furnish the return

cost for the method you select.

If the unit is out of warranty, use one of the following

methods for return shipment:

1) You designate billing to American ExPress, VISA,

MasterCard or Discover card;

2) You prepay the service charges with a personal

check, or

3) You specify some other method of return and

payment.

When calling, the technician can estimate the repair

charges for you over the phone. This is another good

reason to call before sending a unit in for repair.

Typically, equipment is repaired in five to ten working

days after it arrives at R.L. DRAKE if we have all the

facts. If we must call you, it may take longer. R.L.

DRAKE is not responsible for damage caused by

lightning, nonprofessional alterations, "acts of God" ,

shipping damage, poor storage/handling, etc. R.L.

DRAKE will make note of any shipping damage upon

receipt.

You will need to send proof of purchase to receive

warranty service. Typically, a copy of the invoice from an

R.L. DRAKE dealer will suffice. The warranty is for the

original owner only and is not transferable.

THREE YEAR LIMITED WARRANTY

R.L. DRAKE COMPANY warrants to the original purchaser this product shall be free from defects in material or workmanship for three (3)

years from the date of original purchase.

During the warranty period the R.L. DRAKE COMPANY or an authorized Drake service facility will provide, free of charge, both parts and

labor necessary to correct defects in material and workmanship. At its option, R.L. DRAKE COMPANY may replace a defective unit.

To obtain such warranty service, the original purchaser must:

(1) Retain invoice or original proof of purchase to establish the start of the warranty period.

(1)

(2)

(2) Notify the R.L. DRAKE COMPANY or the nearest authorized service facility, as soon as possible after discovery of a possible defect,

(2)

of:

(a) the model and serial number,

(b) the identity of the seller and the approximate date of purchase; and

(c) A detailed description of the problem, including details on the electrical connection to associated equipment and the list of such

equipment.

(3)

(3) Deliver the product to the R.L. DRAKE COMPANY or the nearest authorized service facility, or ship the same in its original container

(3)

or equivalent, fully insured and shipping charges prepaid.

Correct maintenance, repair, and use are necessary to obtain proper performance from this product. Therefore carefully read the Instruction

Manual. This warranty does not apply to any defect that R.L. DRAKE COMPANY determines is due to:

(1)

(1) Improper maintenance or repair, including the installation of parts or accessories that do not conform to the quality and specifications

(1)

of the original parts.

(2) Misuse, abuse, neglect or improper installation.

(2)

(3) Accidental or intentional damage.

(3)

All implied warranties, if any, including warranties of merchantability and fitness for a particular purpose, terminate three (3) years from the

date of the original purchase.

The foregoing constitutes R.L. DRAKE COMPANY'S entire obligation with respect to this product, and the original purchaser shall have no

other remedy and no claim for incidental or consequential damages, losses or expenses. Some states do not allow limitations on how long

an implied warranty lasts or do not allow the exclusions or limitation of incidental or consequential damages, so the above limitation and

exclusion may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state. This warranty shall be

construed under the laws of Ohio.

FRANKLIN, OHIO 45005 U.S.A.

CUSTOMER SERVICE AND PARTS TELEPHONE: +1 (937) 746-6990

TELEFAX: +1 (937) 743-4576

WORLD WIDE WEB SITE: http://www.rldrake.com

is a trademark of the R.L. Drake Company

is a registered trademark of the R.L. Drake Company

R.L. DRAKE COMPANY

230 INDUSTRIAL DRIVE

P/N: 3852366A-8-2003

Printed in the U.S.A.

Warranty