Bose SoundLink Bluetooth Mobile Speaker II Manuale d'uso - Pagina 29

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Bose SoundLink Bluetooth Mobile Speaker II Manuale d'uso
If you experience problems with your Bluetooth® speaker:
• Check the battery indicator (see page 24). Charge your speaker if necessary.
• Make sure all cables are securely attached.
• Check the state of status indicators (see page 23).
• Place your speaker according to placement guidelines (see page 10).
• Make sure your mobile device supports Bluetooth® or Bluetooth pairing via NFC
technology (see page 16).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose®
customer service.

Common solutions

The following table lists symptoms and possible solutions to common problems.
Problem
Battery won't
charge
No power
(battery)
Speaker won't
pair with mobile
device
Speaker won't pair
with NFC
Bose speakers do
not pair together
manually
What to do
• Battery may be in protection mode or discharged. Plug the USB charging
cable into a USB wall charger or computer that is powered on.
• Connect the USB charging cable to a different USB port.
• Use a different USB cable.
• Use a different wall charger.
• Connect to a different AC (mains) power source.
• On your mobile device, turn the Bluetooth® feature off and then on.
Remove your speaker from the Bluetooth list on your mobile device. Pair
your mobile device again.
• Clear your speaker's pairing list: Press and hold for 10 seconds.
Delete your Bose SoundLink speaker from the Bluetooth list on your
device. Pair again.
• Pair a different device (see page 16).
• Reset your speaker (see page 31).
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your device to the top of
your speaker.
• Use Bluetooth to pair your device (see page 17).
• Download the Bose Connect app for an additional way to pair your
Bose speakers.
• Your second speaker may not support Stereo or Party mode. Refer to
your Bose speaker owner's guide.
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