Bose Earbuds 500 Manuale d'uso - Pagina 42

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PROBLEM

Microphone doesn't pick

up sound

Charging case

doesn't charge

Earbuds don't respond to

touch control

Can't access Shortcut

TR OUBL ES H O OTI N G

WHAT TO DO

Make sure the microphone openings on the front edge of

each of the earbuds are not blocked.

Try using your voice assistant and see if your voice assistant

hears your voice.

Try another voice assistant.

Try another phone call.

Try another compatible device.

On your device:

• Turn the Bluetooth feature off and then on.

• Delete the earbuds from the Bluetooth list on your device.

Connect again (see page 34).

Make sure the USB cable is correctly aligned with the port on

the charging case.

Secure both ends of the USB cable.

Try another USB cable.

Try another wall charger.

If your charging case has been exposed to high or low

temperatures, let the case return to room temperature.

Charge again (see page 31).

For multi-tap functions, vary the tap pressure.

Make sure your hands are dry.

If your hair is wet, make sure it isn't interfering with the touch

surface.

If wearing gloves, remove them before tapping the touch

control surface.

Make sure you have set a Shortcut using the Bose Music app.

If the controls are locked, make sure you are using the correct

earbud. To unlock the controls, use the Bose Music app.

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