Hiboy S2 MAX Manuale d'uso - Pagina 13

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12. My scooter is stolen, can you help me?

A: I'm sorry we can't track on the location or serial number of the scooter, please call the local policeman and ask them for help.

13. I have written several emails to [email protected], but no responses received, why?

A: Our Hiboy Support Team will reply to you within 1 working day, if you didn't receive any reply from us, please also kindly check your spam box, and add [email protected]

on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where you purchased the scooter for example Amazon chat box, leave

message on hiboy.com website, eBay chat box...etc.

14. When I press on the throttle, why the scooter is not moving?

A: Please note our scooter is set with a kick-off start function considering safety factors, which means you need to stand on the scooter, kick it off to reach a certain minimum speed

3.1 mph, then when you press down the throttle, the scooter will accelerate further, you can check about this kick-off start operation description in the user manual, too.

15. What can I do with the App?

A: Via the App you can turn on / off the lights, lock / unlock the scooter, set the max speed, turn on / off cruise control or Zero start (Kick-off start) function, change the speed unit,

modify the scooter name, checking the scooter status for example speed, riding distance, battery capacity...etc.

16. Why the speed can't reach 19 mph?

A: Please make sure you have double clicked the power button to set the speed mode to Sport mode, because we have two speed modes, one is D mode with max speed 13 mph,

the other one is S mode with max speed 19 mph.

After setting the speed mode to S mode and the speed still can't reach 19 mph, then please check if you have modiﬁed the max speed on App by accident.

In addition, the battery status, rider weight and road situation will also inﬂuence the max speed, with enough battery, within 220 lbs weight and ride on ﬂat road can reach 19 mph

speed easily.

17. Why the max distance is lower than advertised max distance?

A: Please note the max distance is measured when it is no wind and at 77°F, the scooter's fully charged to ride at a even speed of 11.4 mph (18.4 km/h) on a at surface with a load of

165 pounds (75 kg). The real battery life vary with different factors of the load , humidity , wind speed and operation habits...etc.

18. Can I ride the scooter in the rainy days?

A: Kindly note the scooter waterproof level is IPX4, we don't suggest you to ride it in the rainy days.

19. It is advertised come with two brakes, but why there is only one brake lever on the scooter?

A: Kindly note the S2 MAX scooter are upgraded model considering easier operation, both brakes are integrated in one brake lever, so when you press the brake lever,

both front electronic brake and rear disc brake will start to work, this can ensure the short brake distance.

20. Is there any caution for storing the scooter if I need to go out for a long time vacation?

A: Please make sure the scooter is stored in a dry & cool place, do not put it outdoors for long time, and if the scooter is expected to be left idle for more than 30 days, please fully

charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.

Trouble shooting

Error code

Error description

Brake error

E1 / F1

Throttle error

E2 / F2

There is problem for the communication between

the top display and controller inside the frame

Over current protection, when E4 appears, both

electronic brake and throttle will stop working

Low voltage protection, when the battery voltage

is lower than 30V, it will show up E5

Over voltage protection, when the battery voltage

is higher than 46V, it will show up E6

Motor hall error

Motor phase error

Hardware error

Solution

Need to replace the disc brake lever

Need to replace the throttle

Need to replace the top display PCB and the

display-controller connection cable

Normally the E4 will disappear automatically after cool down the

scooter for a while, if the E4 continues to show up frequently, then

need to replace the controller

First charge the scooter and see if E5 disappears, if E5 doesn't

disappear after charging, then need to replace the battery

When E6 shows up, please do not brake suddendly or climb / go down

slopes, just consume some power of the battery, then it will be back to

the normal

Need to check if the motor hall cables are connecting well ﬁrst, if any

cable is not connecting well, re-connect it and see if the E7 error

disappears;

After re-connecting the haul cables and E7 still exists, then need to

replace the motor.

Need to replace the motor.

Restart the scooter for several times and see if the E9 disappears,

otherwise need to replace the controller