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SEC TIONS

Table of Contents

INfoRMaTIoN

High Sec Labs Warranty Programs

Hardware Service Coverage

all HSl hardware comes with a two-year, return-to-depot warranty at no extra

charge. This limited warranty covers 100% of parts and workmanship on any

required repairs. However, repair turnaround times average two weeks, so the

purchase of enhanced hardware service coverage is highly recommended

for all mission-critical applications. The PReMIuM program provides next day

replacement service and 24x7 telephone support. both of these programs are

available in uS, Canada and in europe.

Program

Service Level

Return-to-Depot

STaNDaRD

Repair

Next Day advance

PReMIuM

Replacement

all HSl hardware are designed and tested for at least 10 years of maintenance-

free operation. HSl will be pleased to extend your STaNDaRD warranty for up to

7 years after purchase and to extend PReMIuM warranty for up to 10 years after

purchase.

It is beneficial to purchase enhanced coverage at the same time as the hardware.

Doing so ensures that the hardware is continuously protected. although it is

possible to obtain enhanced coverage at a later date, such contracts are subject

to a blackout period which delays the start of any coverage by 60 days.

HSL RS20N-3 (MDR102) / RS40N-3 (MDR104) Secure 2/4-Port Multi-Domain Smart Card Reader User Manual

Technical Support Hours

email 24/7, phone 9 am - 5:30 pm,

eastern, Monday to friday

24x7

High Sec Labs Limited Warranty Terms and Conditions

High Sec labs warrants that the product you have purchased from High Sec

labs or from an authorized High Sec labs reseller is free from defects in material

and workmanship under normal use during the limited Warranty period.

The warranty period commences on the date of purchase. Your sales receipt

showing the date of purchase of the High Sec labs product is your proof of the

date of purchase. This warranty is not transferable to anyone who subsequently

purchases the product from you. This limited Warranty does not include

expandable parts.

Never open the product's enclosure and never attempt to replace or fix any

internal part! any attempt to repair the product, install or replace components by

an unauthorized person could expose that person to risk electrical shock and will

cause the product warranty to be void immediately. Should the product require

service during the term of the limited Warranty, High Sec labs would provide

either mail-in or carry-in service.

High Sec labs will repair or replace according to its own discretion the defective

products or parts with new products or parts. all exchanged parts and products

replaced under this warranty will become the property of High Sec labs.

To obTaIN SeRvICe uNDeR THIS lIMITeD WaRRaNTY for mail-in or carry-in you

must return the product, freight prepaid and insured (or assume the risk of loss

or damage during shipment) in the original container or an equivalent, to a High

Sec labs Service Center. If the unit was not registered, you should enclose a

written receipt for the product, showing the date of purchase, distributor's or

dealer's name from whom you purchased the product, and both the model and

serial number of the product. High Sec labs will pay the return ground shipping

charge within the continental united States, Canada and europe.