ENGLISH
IKEA guarantee
How long is the IKEA guarantee valid?
This guarantee is valid for two (2) years from the
original date of purchase of your appliance at
IKEA. The original sales receipt, is required as
proof of purchase. If service work is carried
out under guarantee, this will not extend the
guarantee period for the appliance.
Who will execute the service?
Contact nearest IKEA store.
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty construction
or material faults from the date of purchase
from IKEA. This guarantee applies to domestic
the headline ''What is not covered under this
guarantee?" Within the guarantee period, the
costs to remedy the fault e.g. repairs, parts,
labour and travel will be covered, provided that
the appliance is accessible for repair without
special expenditure. Replaced parts become the
property of IKEA.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at
its sole discretion, if it is covered under this
guarantee. If considered covered, IKEA will then,
at its sole discretion, either repair the defective
product or replace it with the same or a
comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electrochemical
reaction, rust, corrosion or Water damage
including but not limited to damage caused
by excessive lime in the water supply,
damage caused by abnormal environmental
conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
including any scratches and possible colour
• Accidental damage caused by foreign objects
or substances and cleaning or unblocking of
• Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets,
feed and drainage pipes, seals, lamps and
lamp covers, screens, knobs, casings and
parts of casings. Unless such damages can
be proved to have been caused by production
faults.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is faulty
• The use of the appliance in a non- domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to the
customer's delivery address, then damage to
the product that occurs during this delivery
will be covered by IKEA.
• Cost for carrying out the initial installation
of the IKEA appliance. However, if an IKEA
appointed Service Provider or its authorized
service partner repairs or replaces the
appliance under the terms of this guarantee,
the appointed Service Provider or its
authorized service partner will reinstall the
repaired appliance or install the replacement,
if necessary.
How country law applies
The IKEA guarantee gives you specifc legal
rights, which cover or exceed all the local legal
demands. However these conditions do not
limit in any way consumer rights described in
the local legislation.
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