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NCTC Avaya IP Office 9500/9600 User Guide

Appearance/Feature Keys – there are 24 appearance/feature keys consisting of 3 pages of 8 buttons.

Each key can represent a call appearance, a BLF key or a feature key

Soft Keys – there are 4 soft keys. Each soft key will represent features most relevant to the current

status of your phone

Message Key – used to access your voice messages, Visual Voice

Navigation Keys – used to navigate through various menus on the phone display. Allows up, down and

OK/select (center key)

Home Key – used to exit from a menu screen to return to the home/idle screen

Contact Key – used to access the directory, displaying system directory entries as well as personal

directory entries if created

Avaya Key – used to access phone settings such as call settings, screen & sound options, etc

History Key – used to access call history, can be filtered by call type (all, missed, incoming, outgoing)

Headset Key – used to enable or disable an optional external headset

Speaker Key – used to enable or disable the built in speakerphone

Volume Rocker – used to adjust the speaker, handset and ringer volumes

Mute Key – used to temporarily mute the microphone while active on a call, applies to handset or

speakerphone calls

Making Calls

If you are not already on a call, simply dial the number. The first available call appearance button is used

for the call. Alternatively, press a specific call appearance button to make a call using that appearance.

Note that to place an outgoing call, you must dial a 9. Extension to extension calls can be placed by

simply dialing the extension that you wish to call.

Dialing with the handset on the cradle will automatically activate the speakerphone. To use the handset

instead, simply lift the handset.

If the call is to an internal user and they do not answer, you can press the CallBack soft key to end the

call attempt. When the user ends their current or next call, the system sill call you, and when you

answer, automatically make another call attempt to the user.

You can use any directory contact to make a call. You can also use the directory in any function where

the Dir softkey is displayed.

1. Press the Directory key, the directory menu is displayed

2. Use the left/right Navigation keys to select the type of directory entry you want to display

(External, Users, Groups, Personal or All)

3. Use the up/down Navigation keys to scroll through the list or start typing the name using the

telephone keypad to find a matching entry. If you misdial a name, press the Clear softkey to

return to the full list.

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