Fujitsu STYLISTIC Q737 Manuale d'uso - Pagina 28

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Troubleshooting

Your Fujitsu Stylistic Q737 is sturdy and subject

to few problems in the field. However, you may

encounter simple setup or operating problems

that you can solve on the spot, or problems

with peripheral devices, that you can solve by

replacing the device. The information in this

section helps you isolate and resolve some of

these straightforward problems and identify

failures that require service.

Identifying the Problem

If you encounter a problem that you are

having difficulty in solving, go through the

following procedure before pursuing further

troubleshooting.

1. Turn off your Tablet PC.

2. Make sure the AC adapter is plugged into

your Tablet PC and to an active AC power

source.

3. Make sure that any card installed in the PC Card

slot is seated properly. You can also remove

the card from that slot, thus eliminating it as a

possible cause of failure.

4. Make sure that any devices connected to the

external connectors are plugged in properly.

You can also disconnect such devices, thus

eliminating them as possible causes of

failure.

5.Turn on your Tablet PC. Make sure it has

been off at least 10 seconds before you turn

it on.

6. Go through the boot sequence.

If you keep notes about what you have

tried, your support representative may

be able to help you more quickly by

giving additional suggestions over the

phone.

Do not return a failed Tablet PC to

your supplier until you have talked to a

support representative.

Troubleshooting

Before you place the call, you should have

the following information ready so that the

customer support representative can provide

you with the fastest possible solution:

• Product name

• Product configuration number

• Product serial number

• Purchase date

• Conditions under which the problem occurred

• Any error messages that have occurred

• Hardware configuration

• Type of device connected, if any

See the Configuration Label on the bottom

of your Tablet PC for configuration and serial

number.