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"Thanks to Avocent, we can now

remotely access our system from

anywhere, anytime, regardless

of whether our system is failing

at the moment. That's a huge

benefit!"

Stephen Tapp

Systems Engineer

Alberta Newsprint Company

Case Study

Alberta Newsprint turns centralized server

management into a success story

Alberta Newsprint Company is one of North America's leading manufacturers of premium

quality newsprint. With over 200 employees located in offices ranging from the main office

in Whitecourt, Alberta, to a satellite office in Vancouver, B.C. and three additional offices in

the U.S., Alberta Newsprint serves a broad range of customers in Canada and the U.S.

Old technology is bad news

When you are responsible for ensuring there is a steady supply of newsprint for North

America's news hungry consumers, it requires you to produce 24 hours a day, 7 days a week.

That is why Alberta Newsprint maintains an around the clock production environment, and

why it is important to ensure that IT support is readily available. Because, if an IT problem

arises or a critical server goes down, the result could mean a serious interruption to

product supply – and a lot of unhappy customers.

Alberta Newsprint's IT department consisted of three staff and 50 servers utilizing older

technology, which essentially created a number of redundant stations, multiple computers

and a cabling mess that would rival some of the densest jungles in South America. And

since some of the servers were maintained in remote locations, if there was a problem,

there was no fast, convenient solution. And production downtime would result.

According to Stephen Tapp, Systems Engineer, Alberta Newsprint Company, "We were using

older remote control software that relied on the system being up and running. So, if our

system had problems, we couldn't utilize our remote control solution. And the longer the

system was down, the more problems we would have in recovery in terms of data loss and

other systems impacted. We needed a new digital solution. One that would not only provide

reliable remote access and the ability to share and collaborate on KVM sessions, but also

please the financial guardians in our accounting department."

Avocent solution is good news.

Since Tapp had enjoyed previous success with older Avocent solutions, he was confident that

Avocent would have the digital solution they needed. "When we began looking at the market,

Avocent was the only KVM solution provider offering digital technology," states Tapp.

The Power of Being There