Cozzia 8 Series Manuale di istruzioni - Pagina 15

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Canadian consumers may contact COZZIA's customer service department at

877-977-0656 between 9:00 am to 5:00 pm EST, Monday through Friday for

warranty or service issues.

Floor Models and Demonstration Units have a prorated warranty period

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that begins the day the model is placed on the floor and connected to an

electrical outlet by the retail partner. Proof of purchase is required in order

to obtain warranty service and parts. Non-warranty parts and service are

available at a "per incident" charge.

Warranty Coverage Period - Warranty coverage starts at the time that the

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consumer PURCHASES their chair. Proof of purchase is required for all

warranty repairs. The warranty time period is measured by continuous

calendar days based on a seven-day week.

Field Service – COZZIA customer service department will diagnose and

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schedule an authorized service provider to repair the chair in the

consumer's residence. Refer to Consumer Warranty as to which products

include field service.

Parts - All parts deemed necessary for repairs will be shipped to the

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consumer at no charge by the COZZIA service department.

CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS

● Warranties are only valid in the 48 contiguous United States and Canada

and are contingent upon the consumer operating the chair according to the

corresponding instruction manual.

● The warranty only applies to COZZIA products and does not include any

accessories or enhancements.

● Field service requires pre-approval and must be performed by COZZIA's

authorized field service personnel. Field service is only available in the

United States and in major metropolitan areas in Canada.

● Softening of foams and filling composites in pillows, pads, and memory

foam occurs naturally and does not constitute a defect under this warranty.

● Fading, wear and piling of fabrics occurs naturally and does not constitute

a defect under this warranty.