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Aqua One - Guarantee 2 + 1 Year
The additional 1 Year Extended Guarantee applies when you REGISTER online
with Aqua One. Register your Extended Guarantee at www.aquaone.com.au
About this Guarantee
The Manufacturer or Distributor, of Aqua One goods, is collectively known herein as "Aqua One". Please refer to contact details for Aqua One below or on the
applicable Aqua One website. Any product that is covered by its own Guarantee (as enclosed with the product) is subject to the conditions of that Guarantee.
Australian Guarantee
Important note: This guarantee applies in addition to the guarantees, rights and remedies conferred by the Australian Consumer Law and other applicable
Commonwealth, State and Territory legislation. The guarantee does not exclude, affect or limit those guarantees, rights or remedies, except to the extent that
their application may lawfully be excluded or limited.
In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
International Guarantee
The benefits given to the purchaser, under Guarantee, are in addition to all other statutory rights and remedies which the purchaser has in respect of goods
under legislation in the applicable country of purchase. This Guarantee shall not affect any such rights and should be read subject to such legislation.
1.0. Terms and Conditions of Guarantee.
1.1. Aqua One warrants to the purchaser, for 2 Years from date of original purchase, to repair or replace goods where fault is found due to defective
materials or faulty workmanship and where goods do not operate in accordance with the instructions.
1.2. All claims for repair or replacement must be made at place of purchase.
1.3. The original and dated Proof of Purchase (receipt) must be supplied with all goods claims. Please also provide this Guarantee where possible.
1.4. The Guarantee covers the Aquarium against gluing breakdown resulting in leakage.
1.5. All goods subject to claim under Guarantee should be prepared for transportation in the original packaging or other comparable packaging which
offers the same degree of protection.
1.6. Where goods are repaired or replaced under Guarantee, these goods are Guaranteed for the remainder of either the original Guarantee or
Extended Guarantee period.
1.7. Where claims on inspection reveal goods are in normal working order, Aqua One will request reimbursement of all reasonable costs incurred.
2.0. Other Terms and Conditions – Extended Guarantee
2.1. The Extended Guarantee period is for an additional 1 Year and commences on expiration of the standard guarantee period.
2.2. Application for Extended Guarantee is FREE of any registration cost to the purchaser on completion of the Extended Guarantee questionnaire
which is found on the applicable Aqua One website (refer below).
2.3. Upon receipt and acceptance of the questionnaire, Aqua One will forward (by way of email) a Certificate of Extended Guarantee to the
purchaser.
2.4. For more information on how we collect, hold, use and disclose personal information provided to us, please refer to our Privacy Statement on the
Aqua One websites or write to our Privacy Officer, in your country of purchase.
2.5. Where Aqua One determines goods are being used in a manner contrary to the instructions, specifications or this Guarantee, Aqua One reserves
the right to terminate Extended Guarantee for such goods and will provide written notice to the purchaser.
3.0. Exclusions and Limitations
Where permitted by local law, the following exclusions and limitations apply in regard to Guarantee:
3.1. Goods claims where fault is due to, but not limited by a) misuse b) neglect c) abuse d) fire or flood e) normal wear and tear f) accidental breakage
g) Acts of God h) mains voltage fluctuation or supply problems i) connection to any voltage other than what is stated on the rating plate j) modification
or tampering to electrical cord or plug, k) vermin, insects or foreign object l) liquid spillage or submersion of goods not designed to sustain such use
or duress.
3.2. Where inspections reveal goods are in normal working order including where noise or vibration is consistent with normal goods operation.
3.3. Attempted repairs or modifications by unauthorised persons, including but not limited to the drilling of holes in the aquarium glass by unauthorised
persons.
3.4. Where the goods factory rating plate has been removed, altered, damaged or is rendered illegible.
3.5. Where goods are not installed, operated or maintained in accordance with Aqua One's goods instructions, specifications or this Guarantee.
3.6. Replacement or repair of worn consumables or replacement of lost goods, parts or components.
3.7. Costs associated with goods transportation, removal, installation, postage or cost of insurance.
3.8. Any damage incurred whilst installing, transporting or moving the goods.
3.9. Subject to certain local statutory rights and obligations to the contrary, and this guarantee shall not affect those rights or obligations, where, to the
full extent permitted by law: 1. all express and implied warranties and conditions under statute or general law, are expressly excluded and Aqua One,
where permitted, will limit liability as follows and at Aqua One's option to: in regard to goods either a) the replacement of goods or supply of equivalent
goods b) the repair of goods or the cost of replacing the goods or of acquiring equivalent goods OR in regard to services either c) the re-supply of
services d) the cost to re-supply services.
2. Aqua One will not be liable for any loss or damage, including consequential loss or damage either directly or indirectly, or for any incidental
expenses, of any kind, and in any way whatsoever.
The additional 1 Year Extended Guarantee applies when you REGISTER online with Aqua One. Register your Extended Guarantee at
www.aquaone.com.au
(1) Consumables include items such as filter media/cartridges, impellers and shafts, diaphragms and flapper valves.
Aqua One may be contacted in:
Australia
Hong Kong
Kong's (Aust.) Pty. Limited
Kong's Aquarium Supplies Co., Ltd
PO Box 863, Ingleburn
No 31, 3/F Thriving Industrial Centre
1890 NSW Australia
26-38 Sha Tsui Road, Tsuen Wan,
www.aquaone.com.au
Hong Kong
www.aquaone.co.hk
New Zealand
United Kingdom
Kong's (NZ) Limited
Kong's (UK) Limited,
PO Box 15 - 183, Tauranga
C/O Aqua Pacific UK Ltd.
3015 New Zealand
PO Box 268
www.aquaone.co.nz
Romsey Hampshire, SO51 0WW
United Kingdom
www.aquaone.co.uk
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