CPI ALIO Pro Manuale del tecnico - Pagina 10
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Troubleshooting
3.2
System/Software
Reported Error
Display is showing "Activate
Device"
Display is showing an Error Code
Message has frozen on the
screen
3.3
Payment Acceptance
Reported Error
The magnetic stripe is not
working
Card not recognized but mobile
phone payment application is
Card not recognized
Contactless card declined
PIN entered incorrectly
10
Description / Cause
The Alio Pro card reader is
delivered in a secure state and
will require activation – note that
following the activation process
this will start the billing cycle for
service charges.
Please refer to the Alio Pro card
reader user guide for details on
Error Codes
The Alio Pro card reader
messages may be provided by
the host machine if the
integration has selected this
option.
Description / Cause
Magnetic stripe is not supported
in the UK or Europe on this type of
application.
RFID field intensity.
Active card area is only where the
Contactless logo is shown.
Mobile phone devices have more
powerful Contactless field
strength than a credit card.
New contactless cards are issued
with the contactless technology
disabled for security reasons.
They require a chip and pin
transaction before the contactless
element is enabled.
Cross border contactless
transactions are not supported by
all card issuers.
Incorrect PIN.
Select (X) Abort (O) Retry
Published by CPI
Actions
Follow the on screen directions to commission the unit
For further support contact
the device serial number and details of the reported error
For further support contact
the device serial number and details of the reported error
Contact the system provider (OEM or Operator) and log the
issue.
Actions
Please use Contactless or insert credit card for Chip and PIN
transaction.
Hold the card against the screen (Contactless logo) for three
seconds until an audible 'beep' is heard.
Is the card a new issue? Has cardholder performed a Chip and
PIN transaction to activate the Contactless feature?
Have cardholder inserting their card and perform a Chip and
PIN purchase.
Insert the card and perform a Chip and PIN transaction.
Have the cardholder contact their issuing bank and confirm the
card is enabled.
Insert the card and perform a chip & pin transaction.
Have the card-holder contact their issuing bank and confirm
contactless is supported.
The Alio Pro card reader uses standard PIN retry security. If
The PIN is entered incorrectly a number of times, the card will
be suspended.
Have the cardholder contact their issuing bank to re-enable
the card.
01_CPI_Alio Pro Card Reader_Technician Guide_Troubleshooting_V1.4_EN
Alio Pro Card Reader
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