Dell Latitude 10 - ST2e Informazioni sulla configurazione e sulle caratteristiche - Pagina 9
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Dell uses new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement
parts and products. Refurbished parts and products are parts or products that have been returned to Dell, some of which were
never used by a customer. All parts and products are inspected and tested for quality. Replacement parts and products are
covered for the remaining period of the limited hardware warranty for the product you purchased. Dell owns all parts removed
from repaired products and, in most instances, you will be required to return defective parts to Dell.
Dell may use authorized representatives to provide any of the technical support or repair services under this limited
hardware warranty.
Important Information about Returning Products to Dell for Repair or Replacement:
For mail-in warranty service (shipping included): Upon a determination by a Dell technical support agent that your product
should be returned to Dell for repair or replacement, packing, shipping instructions, and a pre-paid shipping waybill will be sent
to you. Upon receipt of the shipping supplies, you must package the product in the material required and call the carrier
designated on your shipping instructions to arrange a pick up time. As long as you follow our shipping instructions, Dell will pay
standard shipping charges for shipping the product in for repair and for shipping it back to you if you use an address in the
United States (excluding Puerto Rico and the U.S. possession and territories) or in Canada (in respect of systems registered in
Canada). Otherwise, Dell will ship the product to you freight collect. If your warranty does not include mail-in warranty service
(shipping included), then Dell will issue a Return Material Authorization Number which you must include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk if the product is lost or damaged in shipment. Dell will return the repaired or replacement products to you. Dell
will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and
U.S. possessions and territories) or in Canada (in respect of systems registered in Canada). Otherwise, Dell will ship the product
to you freight collect. When you contact us regarding certain products, such as smartphones or tablet products, Dell may offer
to ship you a replacement product prior to receiving your original product back. In such instance, Dell may require a valid credit
card number at the time you request a replacement product. Dell will not charge or invoice you for the replacement product
as long as you return the original product to us within 10 days of your receipt of the replacement product and Dell confirms that
your product issue is covered under this limited hardware warranty. If Dell does not receive your original product within 10 days,
Dell will charge to your credit card or invoice you for the then-current standard price for the product. If upon receipt of your
original product, Dell determines that your product issue is not covered under this limited hardware warranty, you will be given
the opportunity to return the replacement unit, at your sole expense, within ten (10) days from the date Dell contacts you
regarding the lack of coverage for your issue or Dell will charge to your credit card or invoice you the then current standard price
for the product. In addition, if you fail to pay Dell the amounts due in connection with such an invoice, Dell may suspend your
limited hardware warranty support until the invoice amount is paid. A suspension of your limited hardware warranty for failure to
properly return a product or to pay an invoice will not toll the term of your limited hardware warranty, and the limited hardware
warranty will still expire in accordance with its original term.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). You are responsible for removing any confidential, proprietary, or personal information and
removable media such as SIM cards, floppy disks, DVDs/CDs, or PC Cards regardless of whether a technician is also
providing in-home or on-site assistance. Dell is not responsible for any of your confidential, proprietary, or personal
information; lost or corrupted data; data or voice charges incurred as a result of failing to remove all SIM cards; or
damaged or lost removable media. Please only include the product components requested by the phone technician.
Important Information about Part Dispatches by Dell:
For some issues, Dell may dispatch a new or refurbished part for you to replace a defective part, if Dell agrees that the defective
part needs to be replaced. You must return the defective part to Dell. When you contact us, Dell may offer to ship you a
replacement part prior to receiving your original part back. In such instance, Dell may require a valid credit card number at the
time you request a replacement part. Dell will not charge or invoice you for the replacement part as long as you return the
original part to us within 10 days of your receipt of the replacement part. Failure to timely return the defective part to Dell in
accordance with the written instructions provided with the replacement part may result in the suspension of your limited
hardware warranty support or a charge to your credit card or invoice in the amount of the then-current standard Dell price for
that part. A suspension of your limited hardware warranty for failure to properly return a part will not toll the term of your limited
hardware warranty, and the limited hardware warranty will still expire in accordance with its original term.
Dell will pay to ship the part to you if you use an address in the United States, (excluding Puerto Rico and U.S. possessions and
territories) or in Canada (in respect of systems registered in Canada). Otherwise, Dell will ship the part freight collect. Dell will
also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). You are responsible for removing any confidential, proprietary, or personal information and removable
media such as SIM cards, floppy disks, DVDs/CDs, or PC Cards regardless of whether a technician is also providing
in-home or on-site assistance. Dell is not responsible for any of your confidential, proprietary, or personal information;
lost or corrupted data; data or voice charges incurred as a result of failing to remove all SIM cards; or damaged or lost
removable media. When returning parts to Dell, please only include the product components requested by the phone
technician.
Important Information about In-Home Service after Remote Diagnosis:
If the Dell limited hardware warranty for your product includes in-home warranty service, then if Dell determines that your issue
is covered under this limited hardware warranty and the technician cannot correct your problem over the phone or, if applicable,
by dispatching a part or replacement product to you, then Dell may dispatch a service technician to your location within the
United States (including Puerto Rico, but excluding the other U.S. possessions and territories) or in Canada (in respect of systems
registered in Canada). Please tell the technician the full address of your system's location. Both the performance of service and
service response times depend upon the time of day your call is received by Dell, the service alternative you purchased, parts
availability, geographical restrictions, weather conditions and the terms of this limited hardware warranty. An adult must be
present at all times during the service technician's visit. You must grant the service technician full access to the system and
(at no cost to Dell) have working space, electricity, and a local telephone line. If these requirements are lacking, Dell is not
obligated to provide service. In addition, Dell is not obligated to provide service if you fail to provide an environment that is
Warranty Information
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