Dell S60 System Manuale - Pagina 43

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Requesting a Hardware Replacement

To request replacement hardware, follow these steps:

Step

Task

Determine the part number and serial number of the component. To list the numbers for all components installed in

the chassis, use the show hardware command.

Request a Return Materials Authorization (RMA) number from the Technical Assistance Center (TAC) by opening a

support case. Open a support case by:

• Using the Create Service Request form on the iSupport page (refer to

• Contacting Dell Networking directly by E-mail or by phone (refer to

Provide the following information when using E-mail or phone:

• Part number, description, and serial number of the component.

• Your name, organization name, telephone number, fax number, and E-mail address.

• Shipping address for the replacement component, including a contact name, phone number, and E-mail address.

• A description of the failure, including log messages. This generally include:

– Output from the show tech-support [non-paged] command (This report is very long so set the storage buffer in

your terminal program to high.)

– Output from the show logging eventlog [unit] command, where the unit is the stack ID of the member unit that

experienced the failure (This report is included as a section in the output of show tech-support [non-paged]

command.)

– Console captures showing the error messages

– Console captures showing the troubleshooting steps taken

– Saved messages to a syslog server, if you use one

Contacting the Technical Assistance

Technical Support

Center).