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Troubleshooting wireless connection

problems

Some possible causes for wireless connection problems include the following:

●

Wireless device is not installed correctly or has been disabled.

●

Wireless device or router hardware has failed.

●

Network configuration (SSID or security) has been changed.

●

Wireless device encountered interference from other devices.

NOTE:

Wireless networking devices are included with select computer models only. If wireless

networking is not listed in the feature list on the side of the original computer package, you may add

wireless networking capability to the computer by purchasing a wireless networking device.

Before working your way through the sequence of possible solutions to your network connection

problem, be sure that device drivers are installed for all wireless devices.

Use the procedures in this chapter to diagnose and repair a computer that does not connect to the

network you want to use.

Chapter 5 Troubleshooting wireless connection problems