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Windows

Slovenian

żŻ key rejected

in windows

and bios alt gr

dead key

What to do when a password is rejected

Passwords can be rejected for the following reasons:

1. User is using an IME keyboard which is not supported. This is a common

issue with double‐byte languages (Korean, Japanese, Chinese ...). To resolve,

when a password is rejected by the HP ProtectTools, please go to Windows ‐>

Control Panel ‐> Regional and Language Options.

 Select the "Languages" tab

 Click on the "Details" button

 In the "Settings" tab, click on the "Add" button to add a supported

keyboard (e.g. add US keyboards under Chinese Input Language).

 Set the supported keyboard for default input.

 Restart the HP ProtectTools and enter the password again.

2. User is using a character which is not supported. To resolve, the user needs

to change the Windows password to include only supported characters.

(Unsupported characters are listed above). Then the user can go through the

HP ProtectTools Security Manager wizard again to enter the new Windows

password.

is subject to change without notice. The only warranties for HP products and services

are set forth in the express warranty statements accompanying such products and

services. Nothing herein should be construed as constituting an additional warranty. HP

shall not be liable for technical or editorial errors or omissions contained herein. Itanium

is a trademark or registered trademark of Intel Corporation or its subsidiaries in the

United States and other countries.

[November 2009]

BIOS

ú, Ú, ů, Ů, ş, Ş, ś,

Ś, š, and Š key

rejected in bios

Able to login with

soft keyboard for

all keys.