DIAMO ONE Manuale d'uso - Pagina 17

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Problem
Can brew coffee even with
the Pod Slot Cover open.
Water comes out of the
Steam Tube when brewing
coffee
Water flows weakly or not
at all from the Steam Tube
when getting Hot Water.
When brewing a few cups
in a row, condensation
appears on the Pod Slot
Cover.
The side of the Diamo One
is extra warm when using.
Contact Support
We want to help solve whatever issues you may encounter
when using your Diamo One. If at any time you are not
satisfied or have questions, please call or e-mail our
dedicated customer support specialists and they will be
more than happy to assist you. For further support and
information, please visit
DiamoCoffee.com or
US Customer Support
Cause
Defective Pod Slot Cover
sensor
•
Coffee/Steam Knob
in wrong position
•
Problem with internal
valve
Steam Tube blocked or
dirty
This is normal due to
condensing water vapor
released during the
brew process
Too many brewing cycles
in too little time.
CALL: Noetic, Inc.
507-529-1441
8am - 4:30pm (CT) M-F
Solution
Stop using and have the
Diamo One repaired. Brewing
with the door open can result
in high-pressure hot water
squirting out, possibly
burning you.
1.
Turn the Coffee/Steam
Knob to "Coffee."
2.
Please contact us if water
continues to come out of
the Steam Tube as
repairs are needed.
1.
Carefully clean the
openings in the Steam
Tube with a straight pin.
2.
Perform step 5 from
Frothing Milk (pg. 5) after
frothing milk to clean the
tube.
3.
Repeat as necessary.
Slow down coffee brewing
and let the machine rest
longer between cups. This
will keep the temperature
down and help extend its life.
E-MAIL: Diamo
e-mails will be answered
within 1 business day
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