Chronologic uAttend JR2000 Manuale del prodotto - Pagina 15

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TROUBLESHOOTING

See the following table for help with the error messages that you might encounter

with your JR Series Time Clock.

ERROR MESSAGE

CANNOT CONNECT

If clock is not currently plugged into any networking device or the networking device

TO INTERNAL

it is plugged into is not turned on or functioning.

NETWORK

SORRY, DEALER ID

TrackMyTime.co.uk will report this error if the Dealer ID you entered is not valid.

NOT FOUND

Please contact uAttend Support for assistance.

CANNOT CONNECT

If a clock is placed into a functioning network, but is not able to communicate with

TO UATTEND

the uAttend server.

SERvER

CANNOT ACCESS

If a clock is connected to the local network, but is unable to communicate with the

THE INTERNET

Internet.

CANNOT LOCATE

If a clock is not able to properly resolve the hostname of the domain it is trying to

UATTEND SERvER

contact because it either does not have a valid DNS server IP address to contact or

USING DNS

the DNS server it is contacting cannot properly resolve the hostname for the server.

NO RESPONSE

If a clock is placed into a functioning network, is set to use DHCP, but gets no

FROM DHCP

responses when attempting to contact a DHCP server during the Discover process of

SERvICE

DHCP.

uATTEND DEvICE LIMITED WARRANTY

Please visit our website at www.uattend.co.uk for full details of the Warranty

covering all uAttend Devices which may now or in the future be connected to your

uAttend Account.

NOTES