HP Xw460c - ProLiant - Blade Workstation Manuale di gestione - Pagina 6

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Communicating with local technicians

The Insight Display menu provides a View User Note item (Figure 5). Administrators can use this

feature to alert personnel about a specific situation or to provide important information. For example,

administrators can use this screen to display helpful information such as contact phone.

Figure 5. Illustration of Insight Display view user note feature

Additionally, the Insight Display provides a Chat Mode (similar to instant messaging) for bidirectional

communication between the Insight Display user and a remote administrator using the OA web GUI

as illustrated in Figure 6. The remote administrator can use the Chat Mode to communicate with an

onsite service person about what needs to be done in this enclosure. Figure 6 shows that an

administrator has instructed the service person to check the Blade 3 Mezz 2 Port 1 connection. The

chat dialog box to the right of the display indicates that the message has been sent to the Insight

Display in the enclosure.

In response to the administrator's message in Figure 6, the Insight Display on the c-Class enclosure

shows the chat screen illustrated in Figure 7. The technician can leave this screen and use other

Insight Display screens such as Blade and Port Info to determine which interconnect module and port

need to be checked, and then return to this screen from the Main Menu to enter a response. This

feature can dramatically reduce the time needed to successfully service a problem, particularly in data

centers that do not permit cellular phone operation.