Cisco 3750 - Catalyst EMI Switch Manuale introduttivo - Pagina 29

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Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity

definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations.

You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your

business operation are negatively affected by inadequate performance of Cisco products. You and

Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations

remain functional. You and Cisco will commit resources during normal business hours to restore

service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or

configuration. There is little or no effect on your business operations.

Information about Cisco products, technologies, and network solutions is available from various

online and printed sources.

• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise.

Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both

new and experienced users will benefit from these publications. For current Cisco Press titles and

other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends,

technology breakthroughs, and Cisco products and solutions, as well as network deployment and

troubleshooting tips, configuration examples, customer case studies, certification and training

information, and links to scores of in-depth online resources. You can access Packet magazine at

this URL:

http://www.cisco.com/packet