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Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You

and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is

little or no effect on your business operations.

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• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use

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• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in

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• World-class networking training is available from Cisco. You can view current offerings at this URL:

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