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P3 and P4 level problems are defined as follows:

•

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users

can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and

immediately open a case. To obtain a directory of toll-free numbers for your country, go to the

following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•

This document is to be used in conjunction with the documents listed in the

AccessPath, AtmDirector, Browse with Me, CCDA, CCDE, CCDP, CCIE, CCNA, CCNP, CCSI, CD-PAC, CiscoLink, the Cisco NetWorks logo, the

Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Fast Step, Follow Me Browsing,

FormShare, FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness

Scorecard, MGX, the Networkers logo, Packet, PIX, RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN,

Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That's

Possible, and Empowering the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, Cisco, the Cisco

Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver,

EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network Registrar, Post-Routing, Pre-Routing, Registrar,

StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. or its affiliates in the U.S. and certain

other countries.

All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word

partner does not imply a partnership relationship between Cisco and any other company. (0102R)

OL-0991-01

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most

business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic

product configuration.

P1—Your production network is down, causing a critical impact to business operations if service is

not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business

operations. No workaround is available.

Cisco 6260 Quad-Port Flexi ATU-C to Octal-Port DMT ATU-C Line Card Conversion Procedures

Obtaining Technical Assistance

"Related Documentation"

section.