Digital Check SmartSource ReceiptNOW Elite Risoluzione dei problemi e triage - Pagina 7
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SmartSource Troubleshooting Chart
This chart helps identify reasons for a reported problem and provides solutions to correct it. Follow this sequence to use the chart
effectively:
1. From a description of the problem, focus on a major area in the Problem Topic column
2. In the second column, identify which condition seems to most resemble the problem description
3. Review each "Possible Cause", in sequence, to determine which seems most appropriate for the situation
4. Try the appropriate "Corrective Actions" until the problem is resolved. If the problem cannot be identified or resolved, the
unit may require service at an authorized service location. Troubleshooting assistance is always available from Digital Check
Call Center at 1-847-446-2285.
Problem Topic
Printer Power Issue
Print Quality Issue
Paper Out Issue
Paper Movement Issue
Paper Cut Issue
Condition/Cause
Printer does not power on.
Print is not clear.
A vertical print band is not clear.
Paper out errors occur with
paper roll installed.
Out of paper with no out of
paper alarm.
Cannot identify mark correctly.
Erratic Paper feed motion and
noise.
Paper Jamming
Paper Not Cut
Possible Cause
Printer has no power
Dirty Print Head
Dirty Print Roller
Wrong paper Type
Low Print Density
Dirty Print Roller
Dirty paper out sensor
Improper Paper Load
Dirty Print Head
Paper Obstruction
Paper Cutter Malfunction
Paper Cut Not Configured
8227 4888-001 ReceiptNOW Elite Triage Script
Corrective Action
Ensure that the unit's power on switch
is in the on position.
Ensure that the power supply green
LED is on.
Check power connections to printer,
power supply and AC source supply
voltage.
Refer to print head cleaning procedure
below.
Clean Print Roller
Check for proper thermal paper
Adjust print density setting
Clean Print Roller
Refer to paper out sensor cleaning
procedure below.
Check Paper Roll Loading
Refer to print head cleaning procedure
below.
Open front cover and check track &
paper cutter for jammed paper.
Open front cover and check cutter for
jammed paper.
Check Paper Cut Configuration