Samsung 22T35 Series Manuale d'uso - Pagina 28

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Chapter 06

Troubleshooting Guide

Requirements Before Contacting Samsung

Customer Service Centre

― Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,

contact Samsung Customer Service Centre.

If a problem occurs with the product screen, run

properly.

If a resolution that is not supported (see the

Standard Signal Mode

Mode

message may appear for a short time or the screen may not be displayed properly.

― The displayed resolution may vary, depending on the PC system settings and cables.

Self Diagnosis

to check that the product is working

Table) is selected, the

Not Optimum

Installation issue

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected

to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the

screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the

graphics card driver to the latest version.

(Please contact the graphics card or PC manufacturer for further details about how to adjust the

screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

If a problem occurs with the product screen, run

properly.

Self Diagnosis

to check that the product is working