Where to get help
Internet support
Visit Epson's support website at epson.com/support (U.S.) or
epson.ca/support (Canada) and select your product for solutions to
common problems. You can download utilities and documentation, get
FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a support representative
To use the Epson PrivateLine
and enter the PIN on the included Epson PrivateLine Support card.
This service is available 6
Friday, for the duration of your warranty period. You may also speak
with a projector support specialist by dialing one of the following
numbers. (Toll or long distance charges may apply.)
U.S.: (562) 276-4394, 6
Canada: (905) 709-3839, 6
Days and hours of support are subject to change without notice.
Purchase supplies and accessories
You can purchase screens and other accessories from an Epson
authorized reseller. To find the nearest reseller, call
800-GO-EPSON (800-463-7766). Or you can purchase online at
www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
Troubleshooting
If you see a blank screen
If you see a blank screen or the No signal message after turning on
your computer or video source, check the following:
Make sure the
flashing and the lens cover is removed.
Make sure the cables are connected correctly. (See the User's Guide
for more information.)
If you've connected more than one video source, you may need
to press the Source Search button on the projector or the remote
control to select the one you want to watch. (Allow a few seconds
for the projector to sync up after pressing it.)
If the projector and the notebook don't display the
same image
If you're using a Windows notebook:
Hold down the Fn key and press the function key (such as
or CRT/LCD) that lets you display on an external monitor. On most
systems, the
LCD screen and the projector, or display on both at the same time.
Check your monitor settings to make sure both the LCD screen
and the external monitor port are enabled. From the Control
Panel, open the Display utility. Click the Settings tab, then click
Advanced. The method for adjusting the settings varies by brand;
you may need to click a Monitor tab, then make sure the external
Monitor port is set as your primary display and/or enabled. See
your computer's documentation or online help for details.
If you're using a Macintosh
1
From the Apple
Display or Displays.
2
Select VGA Display or Color LCD, click Arrangement or Arrange,
and make sure Mirror Displays is checked.
Epson and Instant Off are registered trademarks and Epson Exceed Your Vision is a registered
logomark of Seiko Epson Corporation. PowerLite is a registered trademark of
Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2009 Epson America, Inc. 2/09
Printed in XXXXXX
®
Support service, call (800) 637-7661
to 6
AM
to 6
AM
PM
to 6
AM
Power light on the projector is green and not
or CRT/LCD key lets you toggle between the
notebook:
®
®
menu, select System Preferences, then click
, Pacific Time, Monday through
PM
, Pacific Time, Monday-Friday
, Pacific Time, Monday-Friday
PM
CPD-27195
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