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INFORMATION on the new VoIP phone system

Cypress Fairbanks ISD is converting to a new Voice Over Internet Protocol (VoIP) phone system. Running over the

district's network, the unified phone system is designed to connect you with colleagues across the CFISD district

and local communities around your campus. This new robust platform has many new features and includes

enhanced functionality. As a result of the changes and to accommodate the new features, dialing plans have

changed. (See below for additional information)

DIALING

Dial 911 OR 9-911 for Emergencies requiring Fire, Police or Ambulance

Dial 2373 from any (new) Cisco phone to reach the Cypress Fairbanks ISD Police Department.

Internal Campus – dial the 4-digit extension (chair to chair). If you wish to dial someone at your campus

just dial their 4 digit extension

Campus to Campus – dial the 10-digit number. Calling other campuses requires dialing 10 digits.

Local Calling – dial 9+10 Digit Number

Long Distance – dial 9+1+10 Digit (long distance dialing limited to office phones). As a reminder,

depending on campus location, some 713, 281 or 832 numbers require dialing 9+1.

International – dial 9+011+Country Code+10 Digit (Limited to a small group of administrators)

Voicemail Service – If the light on your handset is RED, you have a voicemail. To check, press the letter

key on your phone to access voicemail. If this is your first time using voicemail you will need to configure

you voicemail box. You will be prompted to change the password, make it something memorable. For

security purposes, you will need to enter the password each time you access your voicemail box. The

Default Passcode is 159357 (an "X" on the dial pad). The system will them prompt you to continue the

setup, follow the prompts until complete.

Faxing Service – dial 9+1+10 Digit Number

FUNCTIONALITY

Below is Cisco's generic quick reference guide that explains how to use many features on your new phone. A

more custom quick reference guide is in the works. Also included below is a reference picture to explain the

buttons on the phone.

TROUBLE REPORTING

If you have a technical or functional issue with your phone such as:

Incorrect extension on the display

Errors such as "Phone Registering"

Unable to make/receive calls

Voicemail issues

Fax Send/Receive issues

Phone missed during new system conversion

Please create an iSupport service request via mySupport, emailing

Care Center at 281-897-4357. Your phone issue will be addressed as soon as possible.

***NOTE – Cordless phones are not standard issue equipment. Due to reduced functionality levels, many

cordless phones were not replaced as part of this project. If a cordless phone is required, please open a

iSupport service request as described above.***

or calling the Customer